Return & Refund Policy
We want our customers to have a smooth and satisfactory shopping experience.
Returns
Products may be eligible for return or replacement depending on the product category, condition and applicable seller policy.
If you receive a damaged, defective, incorrect or incomplete product, please contact customer support as soon as possible after delivery.
The product may need to be returned in its original condition along with its packaging, accessories and other applicable items.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, perishability or other applicable restrictions. These may include certain food products, personal-care products, health products and other products specifically marked as non-returnable.
Refunds
Where a refund is approved, the refund will generally be processed after verification of the returned product or confirmation of the applicable issue.
The refund may be credited to the original payment method or provided through another available method, subject to the applicable payment and refund process.
Order Cancellation
Orders may be cancelled before dispatch, subject to the applicable cancellation conditions. Once an order has been dispatched or delivered, cancellation may not be available.
Damaged or Incorrect Orders
If you receive an incorrect, damaged or defective product, please contact customer support with your order details and, where requested, photographs or other supporting information.
We reserve the right to review each return, replacement and refund request according to the applicable product and seller terms.